Your Privacy Matters to Us!
At Resume Resolution, we’re committed to protecting your privacy. We respect your privacy and want you to understand how we safeguard your personal information.
We collect and keep information about you, which is needed to provide the products and services you request. Resume Resolution’s collection, use and disclosure of personal information policy are used to respond to your requests for information, products and services.
Resume Resolution Accessibility for persons with disabilities
In June 2005 the government passed the Accessibility for Ontarian’s with Disabilities Act (AODA). The purpose of this enhanced Act is to develop, implement and enforce standards of accessibility for all Ontarian’s. Resume Resolution Accessibility for Ontarian’s with disabilities has been established pursuant to the Accessibility for Ontarian’s with Disabilities Act, 2005 (AODA).
Resume Resolution is committed to preventing, identifying and removing barriers that impede the ability of people who are disabled to access services. This includes clients, providers, volunteers and members of Resume Resolution’s community. Resume Resolution will use reasonable efforts to ensure that its’ policies, practices and procedures are consistent with the following principles:
Respecting the dignity and independence of persons with disabilities;
Integrating the provision of services to persons with disabilities, to enable use or benefit from the services available;
Giving people who are disabled an opportunity equal to that given to others to obtain, use and benefit from our services offered.
Dignity – service is provided in a way that allows the person with a disability to maintain self-respect and the respect of other people.
Independence – when a person with a disability is allowed to do things without unnecessary help or interference from others.
Integration – service is provided in a way that allows the person with a disability to benefit from the same services, in the same place, and in the same or similar way as others, to enable people who are disabled to access goods or services.
Equal opportunity – service is provided to a person with a disability in such a way that they have an opportunity to access goods or services equal to that given to others.
SERVICE: PROVIDING GOODS AND SERVICES TO PEOPLE WITH DISABILITIES
Our Commitment: We strive to provide services in a way that respects the dignity and independence of people with disabilities.
Procedure: Encouraging people with disabilities to use their personal assistive devices to improve access to Resume Resolution’s services.
Communicating with a person with a disability in a manner that takes into account his or her disability.
Training team members and volunteers about key principles and accessibility strategies and tools.
Establishing a process for people to provide feedback on how goods or services are delivered.
1. Providing Service to People who are disabled: We are committed to excellence in serving all clients and will carry out our functions and responsibilities in the following areas:
1.1 Communication: We will communicate with people who are disabled in ways that take into account their disability. We will train team members who communicate with clients how to interact with people with various types of disabilities.
1.2 Telephone Services: We are committed to providing fully accessible telephone service to clients and their families. We train team members to communicate over the telephone clearly and slowly.
2. Training for Team Members: We will provide training to all employees, independent contractors, agents, volunteers and others who work with us and on our behalf, to ensure that they are familiar with our policies, practices and procedures for providing persons with disabilities our services.
Training will include the following:
The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the regulations and accessibility standards established under the Act;
How to interact and communicate with people with various types of disabilities;
How to obtain additional information on assisting people who are disabled, available through Ontario’s Ministry of Community and Social Services and the Accessibility Directorate Website: www.mcss.gov.on.ca/mcss/english/pillars/accessibilityOntario/.
3. Feedback Process: It is the responsibility of every staff member to be attentive to the concerns of clients and to resolve concerns related to accessibility. Everyone at Resume Resolution is committed to working with you to resolve your concerns.
Our ultimate goal is to meet and surpass client expectations while serving people with disabilities. Comments on our services regarding how well those expectations are being met are welcome, encouraged and appreciated.
Should you have any further questions regarding the Resume Resolution Accessibility Policy for Ontarians with disability, please contact us at: firstname.lastname@example.org